Frequently asked questions
How is my credit card information handled?
Buying on www.e-speciale.it
is easy and secure.
All online credit card transactions are protected by advanced encryption techniques, such as the Secure Socket Layer (SSL) protocol, a standard that ensures secure data exchange by preventing third parties from reading the information transmitted.
E-Speciale will not have access to your credit card or PayPal account details, which will be handled exclusively by secure payment systems.
What payment methods are available on E-Speciale?
You can choose from four payment methods:
1. Credit Card or Prepaid Card:
You can pay with major credit cards and rechargeable cards (Visa, Mastercard, Carta Aura, Visa PostePay, Postepay, American Express) through the secure PayPal system.
Card details are managed directly by PayPal using SSL (Secure Sockets Layer) protocol, ensuring maximum protection.
E-Speciale does not receive or store any information relating to your credit card.
In the event of a return, the amount will be credited back to the same card used for payment.
2. PayPal:
If you have a PayPal account, you can pay directly from your account by selecting PayPal as your payment method and entering your credentials (email and password).
Again, the transaction is completely secure thanks to SSL (Secure Sockets Layer) protocol.
3. Advance Bank Transfer:
Bank transfer is a practical and secure solution, ideal if you do not have a credit card, prepaid card, or PayPal account.
The order will only be processed after receipt of payment, generally within 2 business days of the transfer being made.
Bank transfer details:
Account holder: E-Speciale by Angela Costanza Conte
IBAN: IT55X0200814113000105666551
Bank: Unicredit
Reason for payment: Order number
SWIFT/BIC code (for international transfers): UNCRITM1J50
Address: Via V. Carpaccio 18, 52100 Arezzo, Italy
4. Cash on Delivery:
You can pay in cash directly to the courier upon delivery (checks are not accepted).
Make sure that the shipping address is correct and complete with all the necessary information (name on the intercom, staircase, apartment number, etc.).
We recommend that you have the exact amount ready, as the courier may not have change available.
Cash on delivery is available for orders up to €250 including VAT and incurs a surcharge of €5.00.
In some cases (for example, for custom-made products), cash on delivery is not available: you will be asked to choose another payment method.
Where can I receive my order?
It is essential to provide a complete address, including the house number and any useful notes for the courier (for example, if your surname does not appear on the intercom).
If you choose to ship to a private address, make sure that someone—you or a trusted person—is always available to receive the package.
If shipping to an office, remember to also indicate the company name in the “c/o” field to facilitate delivery.
How much does shipping to Italy cost?
The shipping cost is €5.00 + VAT for packages weighing between 1 and 3 kg.
For packages weighing more than this or with a larger volume, the system will automatically update the price based on the size of the package.
Shipments are made via GLS Corriere Espresso and are always traceable: you will receive a tracking link in the order confirmation email, so you can follow the delivery status in real time.
Deliveries are made only on working days, Monday through Friday.
When will my order arrive?
Orders are normally shipped within one business day of confirmation, provided the selected product is available and ready for delivery.
For products that can be ordered, shipping times are indicated on the relevant page and may vary depending on the item.
Orders received by 12:00 noon are normally shipped in the afternoon of the same day; orders received after that time are entrusted to the courier the next working day.
The courier generally takes one business day for delivery, except for destinations on islands or in more remote locations, where one or two additional days may be required.
Timeline summary:
Orders placed before 12:00 p.m. → delivery expected the next business day.
Orders placed after 12:00 p.m. → delivery expected within 48 hours.
Islands or remote areas → delivery within 2-3 business days.
Shipments and deliveries are made only on working days (Monday to Friday). The courier does not deliver on Saturdays or public holidays.
If you require urgent delivery, please contact us: we will check with the courier to see if Priority service with guaranteed delivery within 24 hours is available and we will let you know the cost based on the destination.
Can I pay cash on delivery?
Cash on delivery payments are only accepted in cash to the courier (not by check) and for orders under €250. In some specific cases—for example, for products made to order—cash on delivery is not available.
Please ensure that the shipping address is correct and complete with all the necessary information (name on the intercom, staircase number, or apartment number). We also recommend that you have the exact amount ready, as the courier may not be able to provide change.
Can I pay by bank transfer?
Yes, you can pay by advance bank transfer.
In this case, the order will only be shipped after the total amount has been credited, which normally takes place within 2 working days of the transfer being made.
To complete the payment, please use the following details:To complete the payment, please use the following details:
Account holder: E-Speciale di Angela Costanza Conte
IBAN: IT55X0200814113000105666551
Bank: Unicredit
Reason for payment: Order number
SWIFT/BIC code (for transfers from abroad): UNCRITM1J50
Address: Via V. Carpaccio 18, 52100 Arezzo, Italy
Once we receive payment, we will immediately ship your order.
Does E-Speciale deliver abroad?
Yes, it is possible to receive orders abroad.
Shipping costs are calculated automatically by our website based on the weight, volume of the package, and the destination country.
For most countries in the European Union, delivery generally takes place within 3-5 working days.
If you would like more specific information about shipping to your country, you can contact us by email at info@e-speciale.it
or by phone at +39 377 0822 877.
Are there customs fees for international deliveries?
For shipments to non-EU countries, customs duties or other fees may apply according to the regulations of the destination country.
Can I request delivery of my order to an address other than my own?
Yes, it is possible! If you expect to be away from home at the time of delivery, you can provide the address of your workplace, a neighbor, or any other location where you would like to receive the package.
During checkout, you can choose whether to ship to your billing address or to a different shipping address.
Important: carefully check that the address is complete and correct in every part to avoid any delivery issues.
What should I do if the courier arrives when I am not at home?
How can I check the status of my order?
As soon as the goods leave the warehouse, you will receive an email from the courier GLS containing the shipping number, which you can use to track the delivery status of your package online.
If you do not receive the email, check your spam folder or contact us at info@e-speciale.it
What should I do if my package is lost?
If you do not receive your goods within one week of the shipping confirmation, please notify our customer service by sending an email to info@e-speciale.it
or by calling +39 377 0822 877.
How can I make a return?
We hope you are satisfied with your purchases on E-Speciale, but if you wish to return an item and receive a refund, you may do so in accordance with the Right of Withdrawal (Legislative Decree 206/05).
Return conditions:
Products must be resalable, i.e., new, unused, undamaged, with intact labels, and in their original packaging.
The order must have been received no more than 14 business days ago.
If the goods you receive are damaged or defective, please contact us by email with photos of the defect at info@e-speciale.it: we will resolve the issue immediately.
Exclusions from the right of withdrawal:
Customized products or products created at the customer’s request (e.g., ribbons, napkins, customized cake toppers, and more generally all products that can be customized on the website).
Return procedure:
Send the notice of withdrawal by registered letter with acknowledgment of receipt to:
E-Speciale di Angela Costanza Conte
Via V. Carpaccio 18 – 52100, Arezzo, Italy
After receiving your notification, we will inform you how to return the goods, which must arrive within 10 days of authorization.
Prepare the package: pack the product in its original packaging and place it in a secure envelope or box for transport. You can use the original packaging or the packaging you received with your order, making sure to seal it securely.
Send the goods by registered mail with return receipt (or equivalent service requiring a signature) and keep the receipt.
Return shipping costs are the responsibility of the customer.
Verification and Refund:
Once we receive the package, we will verify that the returned items are new, unused, undamaged, with intact labels, and, as far as possible, in their original packaging.
Within 20 business days of receiving your return, you will receive a confirmation email with notification of your refund or gift card code.
How does the refund work?
You can request a voucher for the value of the refund, which can be used immediately on the website, by contacting us at info@e-speciale.it.
If you prefer a refund to your original payment method, it will be processed after the package has been returned to our warehouse (up to 20 business days).
For cash on delivery payments, please contact us to provide your IBAN.
If a discount was applied to the original order, the refund will be calculated based on the revised value.
For questions about returns or replacements:
Tel: +39 377 0822 877 (Mon-Fri 9:00 a.m.-5:00 p.m.)
E-mail: info@e-speciale.it
What happens if an order cannot be fulfilled?
If it is impossible to fulfill the order partially or totally, you will be notified by email or telephone to make arrangements, with the option of requesting partial or total cancellation of the order.
What is the Wishlist?
Do the products added to my Wishlist remain reserved until I purchase them?
How to register or log in to your account?
If you are already a customer, enter your email address and password.
If you are not yet a customer, click on “Sign Up” to register.
Where do I enter the promotional code/discount coupon?
How can I contact customer service?
E-Speciale customer service is available Monday through Friday, from 9:00 a.m. to 5:00 p.m.:
Phone: +39 377 0822 877
E-mail: info@e-speciale.it
